Why IT Support Services?

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What we provide?

Contact Info

Address: IT Support Services,
Unit 30,
Lansdown Industrial Estate,
Cheltenham,
Gloucestershire,
GL51 8PL
Phone:01242 340340
Email:support-team@itsupportservices.com

Welcome to IT Support Services,A leading Managed Services provider.,Privately owned resilient infrastructure.,Exclusively tier 1 upstream connectivity partners,LINX / RIPE / APNIC Memberships.

A dedicated managed service team behind everything we do.,An ISO 9001:2015 & ISO 27001:2013 certified company.

What we do?Why IT Support Services?

TRUE SEAMLESS INTEGRATION OF SUPPORT SERVICES

We are a leading provider of managed services in the UK and world wide. The external IT support team every company needs.

The focus of our team is to work closely with our clients to provide the support they need, when the need it. Our services range from network design validation, 1st - 3rd line technical support, managed connectivity solutions, VoIP services to fully managed network infrastructure and customised dedicated private hosted [cloud] solutions.

We are a company fully owned by our management team and staff. We are supporters of long term investment in our own infrastructure and resources, using our own kit in over 95% of our locations. We do not at any stage subcontract services to other providers so, partnership with us means we truly manage and support you.

Consulting

Support

Services

Hosted eMail

We are able to provide and support fully managed dedicated or shared email services. Including IceWarp ( recommended ), Microsoft Exchange, Zimbra, or a custom solution.

24 /7 Support Contracts

Our support team is available 24/7 every single day of the year, including all public holidays in all countries. Not only online but via our dedicated telephone support lines. Human contact when needed.

Monitoring Service

We monitor all our infrastructure round the clock, as well as client resources such as leased lines, on-premises networking / servers / storage devices.

Helpdesk

Our service desk is available to all our clients for internal issue tracking for those that have 1st line support in-house. Enabling seamless escalation to 2nd and 3rd line support team members. This of course mean 1 point of contact for your users and management team.

Light weight

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Developer Support

All of our managed web servers come with a Alpha & Beta host service for your development team. This leaves your primary production host untouched when you need to develop, test and review new code changes.

Managed Website / Servers

We work with your developers to support them, by running the web server host for you. Patching, upgrading and house keeping as required.

Auditing & Reporting

We work with you to ensure all work completed internally and externally meets the procedures set out by your polices. Have our own independent satellite linked timeservers we can help you with tracking, logging and reporting. This will ensure your obligations for ISO & GDPR compliance at achieved.

Simple to use